Privacy Policy



Ascend Cloud Solutions Limited, a private company incorporated in Ireland with registered company number 650646 and having its registered office address at 1 The Lawn, Lios Cara, Killeens, Co. Cork, T23 CY28, Ireland (“we”, “us”, “our”) is committed to protecting and respecting your privacy.  In this privacy statement, recipients of our services and visitors to our website are “you” and “your” shall be construed accordingly.

This privacy statement (together with our Cookie Policy (available at [TBC – insert link when live]) sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

Please read this privacy statement carefully to understand our views and practices regarding your personal data and how we will process it.

By visiting [TBC – insert link when live] or engaging us to provide you with our services you are accepting and consenting to the practices described in this privacy statement.

For the purpose of: (i) the Irish Data Protection Act 2018; and (ii) the General Data Protection Regulation (Regulation (EU) 2016/679) (“Irish Data Protection Law”), we are the controller of any personal data that we collect from you, or that you provide to us and that is processed by us.


Your data will not be used, disclosed or processed in any manner that is incompatible with the purposes for which it was obtained.

When you engage us to provide you with services, as part of the provision of those services, we collect the personal information that you give to us, including your title, name, email address, phone number(s), job role and your method of payment information.  You may also give us personal information when you correspond with us by phone, email or otherwise. We process your personal information in order to perform our contractual obligations to you as part of the provision of our services to you.

When you browse our website or engage us to provide you with our services, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also collect information about your visit, including: (i) the full uniform resource locators (URL) clickstream to, through and from our site (including date and time); (ii) services you viewed or searched for; and (iii) page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

With your express permission, we may send you direct marketing emails about our services and other updates which may be of interest to you.  You have the right to ask us to stop processing your personal data for direct marketing purposes at any time. If you wish to exercise this right, please use the ‘unsubscribe’ button link attached to all our communications that we have with you.

Your data will be retained by us: (i) only for as long as is necessary for the purpose for which it was obtained; and (ii) for any period required by law.

We use the information that you give to us in the following ways:

          1. to carry out our obligations arising from any contract entered into between you and us in respect of our services and to provide you with the information and services for which you engage us;
          2. to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about; and
          3. to notify you about changes to our services.

We will use information that we collect about you in the following ways:

          1. to provide the services for which we have been engaged by you;
          2. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
          3. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
          4. to allow you to participate in interactive features of our site, when you choose to do so;
          5. as part of our efforts to keep our site and the methods by which we provide our services to you safe and secure; and
          6. to make suggestions and recommendations to you and other users of our site about services that may interest you or them.

When you provide us with personal information to: (i) enable us to provide our services to you; or (ii) enable us to verify your method of payment, you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like direct marketing, we will either ask you directly for your expressed consent, or (as appropriate) provide you with an opportunity to say no. 

Where we process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time. This will not affect the lawfulness of our processing before the withdrawal. You may withdraw your consent by: (i) using the ‘unsubscribe’ button link attached to all our communications to you; (ii) calling our telephone number [TBC – insert company telephone number]; (iii) writing to us at Ascend Cloud Solutions Limited, 1 The Lawn, Lios Cara, Killeens, Co. Cork, T23 CY28, Ireland; or (iv) sending an email to [TBC – insert unsubscribe email address].


We may disclose your personal information if: (i) we are required by law to do so; or (ii) you breach our terms and conditions of the supply of our services to you.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as “subsidiary” is defined in section 7 of the Companies Act 2014 (as amended) and as “holding company” is defined in section 8 of the Companies Act 2014 (as amended).

We may share your information with selected third parties including:

          1. our business partners, suppliers and sub-contractors for the performance of any contract for services between you and us; and
          2. analytics and search engine providers that assist us in the improvement and optimisation of our site or the provision of our services to you.

If we do this, we will seek to ensure in so far as is possible that your information is processed to the same standards adopted by us.

We may also disclose your personal information in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services that they provide to us.  Our third-party providers are restricted from using your information in any way other than to provide services to us and we require them to enter into and observe contractual guarantees to observe security and privacy obligations at least as stringent as those set forth in this privacy statement.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this privacy statement.  When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.

All information you provide to us is stored on our secure servers. If you provide us with your payment card information, the information is secured by our payment partners in accordance with their terms and conditions and privacy statement.

The transmission of information over the internet is not completely secure. Although we do and will continue to do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us over the internet (including on our site) and any such transmission is at your own risk.

We may transfer your data to, and store it at, a destination outside of the European Economic Area. Whenever we transfer your data in such a way, we will ensure appropriate safeguards are in place. You may contact us via e-mail, letter or telephone in case you wish to find out more or to obtain a copy of the appropriate safeguards.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Do not to share your password with anyone.


Please refer to our cookie policy at Cookie Policy.  You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


By using this site, you confirm that you are at least: (i) the age of majority in your state or province of residence; or (ii) the age of majority in your state or province of residence and allow any of your minor dependents to use this site.


We reserve the right to modify this privacy statement at any time at our own discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

At the bottom of this document you can find the date on which this privacy statement was last updated.


You have the right to request that we:

          1. inform you whether we process your data, provide you with details relating to our processing, and with a copy of your data;
          2. rectify any inaccurate data we might have about you without undue delay;
          3. complete any incomplete information about you;
          4. erase your personal data without undue delay,
          5. are restricted from processing your data; and
          6. furnish you with the personal data which you provided to us in a structured, commonly used and machine-readable format.

You also have the right to lodge a complaint with the Data Protection Commissioner at any time.

We must respond to any of your requests outlined above free of charge and within 30 days of receipt of the request from you.

The exercise of your rights might be subject to certain conditions prescribed by law and we might require further information from you before we can respond to your request.

You may exercise your rights by contacting us at the addresses or e-mail address provided below.


Last Updated: 19 November 2019